Phone Pulse routinely explores developments in technologies that enable it to offer cutting edge solutions to both existing and new clients.
Today “Digital Transformation” has evolved with the standardisation of the web and all associate cloud-based solutions. This evolution has taken a number of years but today organisations from small to large can now look at merging their customer information to enhance the way they communicate with them.
CRM integration has been around for some time now, but it has been hit and miss. With Artificial Intelligence (AI) quickly becoming a commodity, a business can seriously consider using this technology to rethink their approach to customer service.
The enterprise offering within our portfolio is from Mitel, the first Unified Communications vendor to form an alliance with Google to leverage Google’s artificial intelligence with Mitel’s omnichannel contact centre.
In doing so, Mitel can now offer intelligent autonomous methods of interacting with your customers in the form of a Chat Bot, Virtual Agent or Virtual Assistant.
Increase revenues and control operating costs with outbound dialing, campaigning and scripting.
30% of organisations choose to integrate their new telephony platform with their CRM system to enhance their customers’ experience. Providing a call centre agent with up to date information about the customer, enables them to provide a superior level of service.
Customer Relationship Management (CRM) helps you manage your customer relationship to be able to improve the customer experience and increase the lifetime value of your customers.
Whether you use Salesforce.com, Microsoft Dynamics 365, Zendesk, Oracle Service Cloud or any other CRM product, it is imperative that you integrate these business applications and processes with your existing communications systems, in order to improve customer service and set yourself apart from your competition.
Mitel Professional Services offers CRM Connector for MiContact Center to drastically increase your return on investment, improve the customer experience and exceed your business outcomes.