Strengthen your customer interactions, increase revenues and improve overall operational efficiencies with a contact centre solution, delivering the most advanced features at incredibly low cost.
Phone Pulse has become the leader in Contact Centre Solutions, managing over 200 contact centre clients across Ireland and the UK. These centres range from 5 to 100 Agents; from Small Business to Enterprise clients.
NEC Contact Centre
The NEC Contact Centre is ideal for the Small to Medium business requiring a low cost solution while delivering advanced features.
The solution is built on the latest NEC SV9100 IP PBX and the MyCalls applications platform. This combination offers:
- powerful real-time call statistics
- flexible call routing
- detailed automated reporting
Phone Pulse has the largest NEC customer base in Ireland with good reason.
Mitel/ShoreTel* Contact Centre Solution
Flexible Contact Centre Solutions For Every Size Business
Whether you run a multi-national call centre operating globally 24/7/365 or you need a way to make your small start-up appear as professional as the big guys, Phone Pulse can deliver a customised Mitel/ShoreTel* Connect Contact Centre to suit your needs.
With IP telephony, multi-modal communications tools, robust reporting features and application integration built right in, Connect Contact Centre will boost your team’s performance and deliver for your bottom line. It will enable you to respond to the consumer-driven market place with a communications platform that puts business intelligence right where it’s needed.
- Better customer connections - respond quickly and flexibly by phone, email or web chat
- Access calls, texts, CRM data, call history, reports and more
- Includes universal queuing and enterprise resource matching
- Offers optimized call routing by service level, skill matching, priority, customer identity, schedules and caller location
- Voicemail and fax can also be routed to individual agents through emails.
If your business has expansion plans, consider the future-proofing features provided by Mitel/ShoreTel Connect Contact Centre:
- Automatic Call Distribution
- Call Recording
- Statistical Reporting
- Real-time Monitoring
- Email, Web Chat and Fax Integration
- Distributed Call Centre
- Distributed Agents
- Virtualisation capabilities
- Powerful Outbound Campaign Manager
- CTI Screen Pop
- Automatic PCI compliant Call Recording
- Wall Boards and Dash Board (Business Metrics included)
*Shoretel is now part of Mitel
A Perfect Fit for Everyone
Looking for a low cost small business phone system for your office but want the latest technology and functionality? We’ll meet your budget but without compromising on features with our most competitive small business telephone system ever. ever
We deliver the very latest innovation in IP telephony and unified communications to large enterprises, enabling you to design your communications system any way you choose; as a managed service from the cloud, as a hardware system you manage yourself, or as a hybrid deployment. And, whatever you decide today is completely adjustable to what you may need tomorrow, ensuring the investment you’ve made is always protected.
Interested in a PhonePulse system? Give us a few details and we’ll get back in touch