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Base Wood Fired Pizza is a bustling dine-in or takeout restaurant which provides a fresh, contemporary take on Italian Wood Fired pizza. They offer quality, made-to-order, Artisan-style pizza’s in 8 locations around Dublin and Wicklow.
The Challenge
Base Wood Fired Pizza needed a reliable telecommunications solution that could streamline communications for the group with a requirement to manage all locations from one administration interface. To ensure a fast, efficient, and excellent customer experience integration between the telephone system and point of sales system was a key requirement for the business.
Phone Pulse Solution
Phone Pulse on reviewing Base WFP requirements for now and expansion in the future, implemented Zoom Phone for Business Cloud base solution.
The flexibility of the Zoom platform allowed Phone Pulse to configure a system which could manage all 8 locations from one cloud-based management portal. Each site was designed with built-in resilience, flexible call routing, studio produced customer announcements and full integration with Base WFP point of sales system.
The Outcome
By leveraging Zoom Phone for Business installed and supported by Phone Pulse, Base WFP has transformed their communication strategy, enabling them to operate more efficiently and deliver exceptional customer service. With a scalable and feature-rich telecommunications solution in place, Base WFP is well-positioned to continue growing and thriving in the competitive restaurant industry
"I would happily recommend Phone Pulse to any business."
★★★★★
"We required a telephone system to be able to manage calls effectively and provide a fast and exceptionally customer service for our customers. Zoom Phone for Business provides a platform where we can make necessary changes when required immediately. The integration with our telephone system and point of sales system has transformed the business and the customer experience.
Phone Pulse managed the entire project from start to finish and the solution was implemented seamlessly with no disruption to the business.
I would happily recommend Phone Pulse to any business."
Michael Lawlor, Head of Operations
