About Future Range
FutureRange is a dynamic IT Managed Services and IT Security Company operating across all Business Sectors supporting the IT Needs of Businesses Nationwide from 3 Regional Centres.
The Challenge
The Organisation needed a Fully Hosted UC Solution that would support Hybrid working and also provide seamless collaboration capability between all departments especially their NOC Support Team, and also to fully integrate their Engineering team on the move.
The Legacy Cloud Solution that Future range were using, was unable to cope with the demands of their growing business, and was only a dial tone in the cloud solution.
The Future Range Technical Director Steve Haugh and Security Director Daniel Garry went out to market and engaged with Phone Pulse and outlined the specific needs and future growth plans for the business.
What was needed:
Future Range needed a Highly Flexible Hosted Cloud UC Solution, that they could fully manage in-house, and that would cater for Hybrid working and fully integrate their Technical Team on the move and Video First Calling really appealed to their Resolutions Team.
Future Range needed Advanced Call Queueing for their Technical Support Departments especially the Security Hotline, with Realtime Analytics, and Call Recording to Capture the Technical details, and this would give their team the correct business tools to meet their challenges
Phone Pulse Solution:
Phone Pulse proposed the Zoom Phone for Business Platform which met and exceeded all their needs, and provided Future Range with a Full Live Demo and Proof Of Concept Trial which enabled the Technical Team to test drive the solution and this helped the Technical Evaluation Team to fully understand the Powerful Feature set available to the business and the ease of use across all devices, which made this solution, an exact fit for the business.
Implementation:
Phone Pulse deployed the Zoom Phone for Business solution across all sites, and fully trained all users, to navigate the Zoom Phone Platform, along with the Seamless porting of their active numbers to the Phone Pulse Zoom Carrier service.
The end result:
By leveraging the Zoom Phone Solution, provided by Phone Pulse, Future Range were able to transform their Inhouse Communications, along with delivering a Highly Successful Customer Support Experience, for their customers, with the comfort of knowing that the new Zoom Phone Solution was meeting the challenges of the business with Realtime Call Analytics Dashboards to guide the Team.
"highly recommend Phone Pulse and the Zoom Phone for Business Solution"
★★★★★
" FutureRange are very happy to highly recommend Phone Pulse and the Zoom Phone for Business Solution, for any Growing business that needs a Highly Flexible Hosted UC Solution and a Service Provider that will deliver and support the Platform with great diligence and technical expertise, to ensure a 99.999% uptime.
Steve Haugh, Technical Director (Future Range)
