MMI Group is a family run business for over 70 years manufacturing finely designed trophies, medals and awards to clients both locally and internationally.
Our online shops include a wide range of trophies’, coins, medals and a stunning collection of laser engraved glass and crystal.
MMI is a trusted supplier for Irish government, universities, clubs, corporate clients and sporting organisations.
On top of our ever-growing line of premade products, MMI has built a stellar reputation as one of the best bespoke award designers in the world today
"Installation of Zoom Business was seamless"
★★★★★
"Installation of Zoom Business was seamless, with no downtime, and the functionality is incredibly user-friendly. Any questions or queries we had were swiftly and effectively addressed.
Daily, Zoom has proven invaluable in managing and monitoring call volumes within our business. It enables us to minimize distractions for teams that need to focus on other projects. Moreover, Zoom has provided us with the ability to effortlessly monitor the performance of our outbound sales teams with just a simple click of a button."
Michael Godwin, Sales Manager
The Challenge
MMI needed a reliable telecommunications solution that could manage the growing sales demands of their clients and expanding sales team. One telephone system was required for the organisation to allow the sales team to work effectively both from the office or in a hybrid working environment.
Phone Pulse Solution
Phone Pulse on review of the current solution in place, recommended bringing all systems onto the one platform, Zoom Phone for Business. Zoom Phone solution provided the business the flexibility for the sales team to work from the office, remotely and on the road. Call management reports and analytics were provided as part of the system implementation.
The Outcome
Zoom Phone has provided MMI the perfect solution to manage and expand the sales team. The flexibility provided has increased productivity for the sales team and allowed them to manage their time more effectively without distractions.
The reporting and analytics have provided MMI the critical KPI’s required to ensure an excellent customer service to the clients.
