About Tony Burke Motors
Tony Burke Motors is a leading automotive dealership, based in Ballybrit, Galway, renowned for its customer-focused service and trusted reputation in vehicle sales and servicing. With a busy Sales floor and a bustling Service department, efficient communication is vital to their success.
After a consultative review with Phone Pulse, Tony Burke Motors decided to replace their legacy cloud-based phone system with a flexible, fully hosted Unified Communications (UC) solution. They now run their communications through Zoom Phone for Business, supported by Phone Pulse, giving their team a modern, connected, and scalable system built for the future.
The Challenge
Tony Burke Motors needed a Fully Hosted UC Solution that would support Hybrid working, enabling staff to take calls and manage customer interactions seamlessly from anywhere. The capability to collaborate between all departments and use one unified system to communicate was also a challenege for this organisation.
The Legacy Cloud Solution that Tony Burke Motors were using, was unable to cope with the demands of their growing business, and was only a dial tone in the cloud solution.
Their existing phone setup was restricited to physical handsets, limiting them to work at a desk, they lacked call analytics and modern features like call transcription and recordings were not available.
They wanted a single, unified system to streamline operations and improve visibility across the business.
Financial Controller Donal Leahy went out to market and engaged with Phone Pulse and outlined the specific needs and future growth plans for the business.
What was needed:
Tony Burke Motors needed a Flexible Hosted Cloud UC Solution, that they could fully manage in-house, and that would cater for Hybrid working and fully integrate their Sales and Service Teams on the move. Video First Calling really appealed to both these teams.
They needed Advanced Call Queueing for their various Sales and Support Departments with Realtime Analytics, and Call Recording to Capture the Technical details,. This would give their team the correct business tools to meet their challenges
Phone Pulse Solution:
Phone Pulse proposed the Zoom Phone for Business Platform which met and exceeded all their needs, and provided Tony Burke Motors with a Full Live Demo and Proof Of Concept Trial which enabled the Team to test drive the solution. This helped the Technical Evaluation Team to fully understand the Powerful Feature set available to the business and to experience the ease of use across all devices, which made this solution, an exact fit for the business.
Zoom Phone is a flexible, cloud-based phone system powered by AI.
The solution included:
AI-driven call transcription and call recording, helping their teams review conversations and improve sales/service quality.
Unified communication tools: including chat, video meetings, and document collaboration
The ability for staff to switch from a phone call to a video call instantly using their smartphones, supporting real-time problem-solving and sales discussions.
Integrated SIP Trunks provided by Phone Pulse, delivering high reliability and consistent call quality.
Implementation:
Phone Pulse deployed the Zoom Phone for Business solution on site and fully trained all users, to navigate the Zoom Phone Platform, along with the Seamless porting of their active numbers to the Phone Pulse Zoom Carrier service.
The end result:
By leveraging the Zoom Phone Solution, provided by Phone Pulse, Tony Burke Motors were able to transform their Inhouse Communications, along with delivering a Highly Successful Customer Support Experience, for their customers, with the comfort of knowing that the new Zoom Phone Solution was meeting the challenges of the business with Realtime Call Analytics Dashboards to guide the Team.
With everything managed by one trusted supplier, Tony Burke Motors now benefits from a fully unified communication system that’s simple to use and easy to maintain.
"highly recommend Phone Pulse and the Zoom Phone for Business Solution"
★★★★★
" Tony Burke Motors are very happy to highly recommend Phone Pulse and the Zoom Phone for Business Solution, for any Growing business that needs a Highly Flexible Hosted UC Solution and a Service Provider that will deliver and support the Platform with great diligence and technical expertise, to ensure a 99.999% uptime."
Donal Leahy, Financial Controller, Tony Burke Motors Galway.
