In defence of great UC telecoms systems!

As one of Ireland's leading full service law firms focused on achieving practical business solutions for clients. Their clients include multinational companies, owner managed businesses, government and public bodies and regulatory authorities. 

In 2016, the business through a tender process selected Phone Pulse to deliver the Mitel/ShoreTel* Unified IP Communications solutions for its 250 staff that offered the best of breed in Business Continuity. This was a key factor the design and capability of the solution selected. Beauchamps have an on-premise solution using hardware and a PRI circuit.

 *Shoretel is now part of Mitel

 
Beacon Hospital is a privately owned full-service hospital with 183 patient beds. In 2016, it was increasingly clear that our ageing Avaya phone system, supporting 550 phones through an infrastructure spanning two comms rooms, was presenting a growing Customer Service challenge in routing callers to the correct departments and staff while being able to report comprehensively on this activity. Initially, we considered installing duplicate processors dispersed across the two comms rooms but on Phone Pulse’s recommendation, opted for Mitel/ShoreTel’s N+1 capability at a fraction of the cost.
— Robert Bruton, ICT Manager, Beacon Private Hospital
 
 

CHALLENGE

A modern solution was required to meet the needs of 250 staff at one of ireland's leading law firms.

 

SOLUTION

Mitel/ShoreTel Unified IP Communications

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