Coming to the aid of Ireland's largest humanitarian agency

Concern Worldwide is Ireland's largest aid and humanitarian agency, and since its foundation in 1968 has worked in 50 countries. The organisation currently employs 3,200 staff in 26 countries around the world, and required a new internal telecoms system for their 240 user, 40 Agent Contact Centre. The Mitel/ShoreTel* Unified Communications was the perfect solution.

*Shoretel is now part of Mitel

 
Having undertaken an exhaustive, 18 month evaluation of IPT solutions in the market, Concern selected Phone Pulse and the Mitel/ShoreTel Unified Communications solution as the clear leader. The 240 user, 40 Agent Contact Centre was completed and signed off in less than two weeks.
— Barry Roche, IT Manager, Concern Worldwide
 
 

CHALLENGE

A solution for a high activity, large humanitarian agency, heavily reliant on a strong and dependable telecoms soution.

 

SOLUTION

Mitel/ShoreTel Unified Communications

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