An Iconic Irish Business

Moving from an on-premise phone solution to a cost-effective UCaaS solution enhanced an Iconic Irish retailer’s omni-channel approach.

Irish company with over 1,000 employees selects UCaaS from Phone Pulse

Eason is an iconic Irish retail business and brand with a history and heritage dating back over 130 years. The company currently employs over 1,000 people, has a turnover in excess of €220 million and operates 64 stores across the Island of Ireland. With an estate of on-premise and diverse makes of phone systems, Eason required a more cost-effective nation-wide telephony solution that would enhance and future proof the customer experience now and into the future.

By selecting Phone Pulse and it’s Mitel Unified Communications as a Service (UCaaS) offering, the organisation will see a significant savings on their monthly line rental and call charges while being able to track and monitor call analytics nation-wide. This functionality will give Eason the scalability to plan for future interactions with their customers not just with voice but with other omni-channel mediums such as email, Chat, WhatsApp and other social media applications.

Phone Pulse, a one stop shop for support

“We choose Phone Pulse as the experts in their field and also being an ITSP SIP carrier. It simplified the partnership for us significantly. Knowing that Phone Pulse manages the entire call experience gave us a piece of mind and a one stop shop for support. The Phone Pulse team took ownership of the roll-out and have been very responsive to any of our support needs.”

Michael Robinson – Information Technology Manager
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