A slick solution for a smoother running oil distributor

Top Oil struggled with separate and sometimes outdated phone systems across its 24 locations across Ireland. They needed to modernize but wanted to leverage the advantages of a Contact Centre across all locations to make the customer experience as effective as possible. With customers ringing a local branch to order its products, they knew it could serve their clients more efficiently.

When Phone Pulse presented Top Oil with the Mitel/ShoreTel* solution to allow staff to connect irrespective of their location, it was very compelling.

When Top's IT team realised how easy it was to support all 24 locations from a single web browser interface they were astonished. Moving to SIP has enabled the organisation to reduce line rental by €30,000 per annum.

When management could avail of the RageSpark Campaign Management solution fully integrated into the Mitel/ShoreTel solution they were convinced the solution from Phone Pulse was a perfect match.

Phase II of the solution design offered CRM integration with advanced call tagging, and powerful reporting capability in conjunction with the ability to easily create their own outbound campaigns. This has been a significant step forward for Top Oil who now have created an Outbound Campaign team to leverage a significant return on investment in the ShoreTel solution.

*Shoretel is now part of Mitel

 
 

CHALLENGE

Unify and modernize separate phone systems across 24 locations across Ireland.

 

SOLUTIONS

Mitel/ShoreTel Enterprise Contact Centre

 

Similar Case Studies

 

Kirby Group

Phone Pulse engineered a phone system for modern construction firm, Kirby Group to cope with their international multidisciplinary engineering services, savin

Beacon Hospital

Beacon Hospital is a privately owned full-service, 238,000-square-foot hospital including 183 patient beds located in the Sandyford suburb of Dublin, Ireland. Discover how we diagnosed and treated their aging phone system!