William Fry

William Fry chooses PhonePulse solution as best of breed in the market.

Phone Pulse delivers the best enterprise Unified Communications solutions to one of Ireland’s top corporate law firms.

William Fry is one of Ireland’s largest and most established corporate law firms. whose clients include many of the leading global and domestic companies operating in Ireland, Irish government bodies, financial institutions and entrepreneurs.

The organization went through an exhaustive 9 month evaluation process to identify a Unified Communications (UC) solution that would deliver best of breed UC capability and real-time disaster recovery (DR) cover for the business to its DR site in IBM. They moved to their new office at 2 Grand Canal Square in January 2015, using a 550 user Mitel UC solution.

Very Happy To Recommend PhonePulse

“With training delivered to 450 staff in advance of go live and the new system configured and tested in just two days, our move from old office obsolete technology to state-of-the-art telecoms in our new premises was seamless and painless! I’d be very happy to recommend Phone Pulse to any forward-thinking organisations looking to modernise and futureproof their telephony with a unified communications platform.”

Michael Devitt, IT Director, William Fry Solicitors

The Challenge

A leading corporate law firm in need of a modern and reliable communications solution to deal with a domestic and global clientbase. William Fry needed to integrate disparate communication and customer management systems to improve client experience and support growth plans.

The Solution

William Fry went to market in 2014 to find a new phone solution and looked at a number of different options. This would be implemented in the firm’s brand new offices in Grand Canal Square. After a competitive bidding process, it chose Mitel/ShoreTel’s brilliantly simple unified communications solution.

David Lang, Sales Director, Phone Pulse, said, 

“William Fry is a technology-driven organisation and it set out to obtain the most advanced unified communications system in the market. When we presented Mitel/ShoreTel, the firm’s IT department immediately understood its value and benefits.”

William Fry has reaped the benefits from this change to a unified communications system delivered by Phone Pulse. The brilliant simplicity, reliability and seamless integration of the new system, along with the substantial cost savings, visual superiority and collaborative tools has transformed the way William Fry does business.

The solution could integrate perfectly with systems already in place and could evolve with our business as it grows. It far exceeded any other solution we considered. Mitel has been very successful in the legal market, as we have a deep understanding of how legal firms need to work. I would have no hesitation in recommending it to any organisation” said Michael.

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