MiContact Center Business
Customer & Agent Experience
Phone Pulse is a leader in Contact Centre Solutions, managing over 200 contact centre clients across its client base. These centres range from 5 to 100 call centre agents; from small business to enterprise clients.
Our portfolio of contact centre solutions has evolved over our 30 years in business, where we now offer a low-cost feature rich solution for the small business sector and an advanced multimedia solution for a contact centre centric business.
Strengthen your customer interactions, increase revenues and improve overall operational efficiencies with a contact centre solution from Phone Pulse.
Phone Pulse takes a consultative approach to designing call centre phone systems. By evaluating your business needs both now and for the future, we can best advise what call centre software best suits your specific business requirements.
We evaluate key challenges in your business and assess whether the following topics can address or enhance your processes and customer experience:
NEC’s Contact Centre solutions provide you with all the tools necessary to make each interaction between your customers and your business seamless. Between improved response times, reduced abandon rates, lower operating costs, and increased revenues, you will see a rapid return on your investment.
We recommend this call centre solution for small business seeking comprehensive reporting, call recording all at a low cost, while creating a first-rate experience for your customers.
The NEC business contact centre makes each interaction with your customers quick, easy and effective.
For organisations that require a more advanced cloud-based call centre solution that offers multi-media interactions with customers and the options to consider virtual agents, artificial intelligence for automation and more sophisticated functionality.
Supporting multiple customer touch points, NEC Business ConneCT Contact Center is a rich multi-channel environment that handles email, live web chat and voice via a single interface to effectively manage different touch points and multiple channels to provide an omni-channel experience to customers.
NECs tech-savvy Contact Center operates using skill based routing, ensuring all calls as well as email traffic are routed to the best suited employee, reducing waiting time and improving workload efficiency. Each customer call or email reaches the right person, first time, every time!
All employees have access to advanced Unified Communications functions like Presence Management, Instant Messaging, DECT and Mobile Messaging.
Extensive reporting tools provide key insight into performance and trends. While the unique soft wall-board supports and stimulates agents at the point of action.
The NEC Contact Center solutions provide you with all the tools necessary to make each interaction between your customers and your business seamless. Between improved response times, reduced abandon rates, lower operating costs, and increased revenues, you will see a rapid return on your investment.
MyCalls is the complete call management solution for NEC telephone systems.
MiContact Centre Business is a sophisticated customer experience platform designed specifically to work with the MiVoice Business platform to help businesses of all sizes serve their customers while improving agent productivity and customer satisfaction, increasing revenues and controlling operating costs, and simplifying IT management.
Customer & Agent Experience