Kirby Group

Engineering a phone system for a modern construction firm.

An international multidisciplinary engineering services contractor.

Kirby Engineering and Construction is saving upwards of €15,000 a year with the deployment of Mitel/ShoreTel’s* flexible Unified Communications (UC) solution. A robust communications system is critical to Kirby’s plans to expand internationally and for improved collaboration with colleagues, customers and prospects. PhonePulse, a fast growing nationwide IP telephony specialist, designed and commissioned the Mitel/ShoreTel solution. The solution exceeded Kirby’s key business objectives of enhancing interoffice communications for its 550 employees across seven offices in Ireland, the UK and Europe. The organisation now has access to the latest in best of breed UC tools in one solution. Kirby chose Mitel/ShoreTel’s technology due to its modern features, centrally managed infrastructure, ability to support mobile working, and its redundancy option. Kirby now has its own reliable telephony system which has enhanced productivity and reduced costs on outsourcing and line rental for the company. The Mitel/ShoreTel solution has also provided the organisation with its own scalable call conferencing facility, which was previously outsourced, meaning third party costs for call conferencing have been eradicated. The unified messaging feature means important calls are not missed as all voice mails automatically get routed to the user’s email account.

Kirby chose Mitel/ShoreTel’s technology due to its modern features, centrally managed infrastructure, ability to support mobile working, and its redundancy option. Kirby now has its own reliable telephony system which has enhanced productivity and reduced costs on outsourcing and line rental for the company.

The Mitel/ShoreTel solution has also provided the organisation with its own scalable call conferencing facility, which was previously outsourced, meaning third party costs for call conferencing have been eradicated. The unified messaging feature means important calls are not missed as all voice mails automatically get routed to the user’s email account.

Declan Bevan, business development manager, Phone Pulse, said, “We have become a significant player in Ireland for IP Telephony Solutions and have had significant wins with multi-site organisations. Our level of expertise enabled Kirby to consider a ’big bang’ approach to the replacement of their entire legacy phone systems by Mitel/ShoreTel. We have provided an IP solution with no single point of failure.”

The Challenge

Creating a robust solution for Kirby’s international and multidisciplinary engineering and construction firm.

Solutions

Mitel / ShoreTel Connect

Barry Dillon, regional sales director, Mitel/ShoreTel, commented, “The flexibility and choice means we had the right solution to fully address Kirby’s complex set of business requirements, leaving it free to focus its resources on continued growth.

“ShoreTel has seen significant traction within the Irish market with PhonePulse as our number one partner and Kirby’s decision to choose our solution is further evidence of our position as the emerging IP UC platform of choice for Irish businesses.”

*Shoretel is now part of Mitel

 

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