If you're renewing your Contact Centre contract in 2026, make sure you're up to date with the latest Customer Experience innovations before committing to another term.
Customers and employees expect seamless, personalised, and human-centred experiences, and AI is helping organisations deliver them at scale.
At Phone Pulse, we specialise in Unified Business Communications.
Our journey over the last 35 years has seen major technology advancements and as a business we have adopted to ensure our portfolio of solutions are best of breed.
When we were introduced to Zoom's Contact Centre, our technical team compared it to the various vendors in the market.
We see Zoom as being truly the "next Generation" of cloud contact centres.
The pace of innovation has to be a significant competitive advantage for Zoom that other legacy cloud solutions will struggle with, due to dispersed or bolted on third party capabilities that bring complexity to innovation, something Zoom does not suffer from.
And now Gartner and others are recognising what we saw in 2023.
We have invested significantly in Zoom and became their first Platinum partner to resell their Contact Centre in EMEA.
As a co-located SIP Carrier, we are also one of Zoom's first Cloud Peering Partner in EMEA, where our SIP trunks carry all the voice traffic for our Zoom Irish customers.
This ensures that Phone Pulse has complete control over the entire customer communication. We do not have any 3rd party SIP carriers complicating or slowing down our ability to support our clients.
At Phone Pulse, we'll show you the "Art of the Possible" from Zoom CX and help ensure you're choosing the right platform to move your business forward.
Does this resonate with you?
👉 Book a demo Now: https://phonepulse-ie.zoom.us/zbook/davidlang
Ready to transform your customer experience? Let’s explore how Zoom’s CX platform, together with Phone Pulse, can empower your business to deliver seamless, connected customer interactions.
#DigitalTransformation #CustomerService #AI #ZoomPartner