AI solutions we offer for cloud phone and contact centres
Intelligent Call Routing:
Say goodbye to traditional call routing methods. Our AI-powered system intelligently directs incoming calls to the most appropriate agent based on various factors such as caller history, agent skills, and current workload. This ensures quicker resolutions and happier customers.
Virtual Assistants:
Our virtual assistants are powered by advanced natural language processing (NLP) algorithms, capable of handling routine customer queries, providing basic information, and even executing simple tasks without human intervention. This frees up agents to focus on more complex issues, leading to increased productivity.
Sentiment Analysis:
Understanding customer sentiment is crucial for delivering exceptional service. Our AI-powered sentiment analysis tools analyse customer interactions in real-time, detecting emotions and identifying potential issues before they escalate. This proactive approach helps in resolving concerns promptly and improving overall customer satisfaction.
Predictive Analytics:
Anticipating customer needs is key to delivering personalised experiences. Our predictive analytics solution utilises AI algorithms to analyse historical data, identify patterns, and predict future customer behaviour. Armed with this insight, businesses can tailor their strategies to meet individual customer preferences, driving engagement and loyalty.
Performance Monitoring and Insights::
Gain valuable insights into your contact centre operations with our AI-powered performance monitoring tools. Track agent performance, measure key metrics, and identify areas for improvement in real-time. Our actionable insights empower businesses to optimize their processes and deliver exceptional service consistently.
At Phone Pulse, we're committed to empowering businesses with AI solutions that drive efficiency, improve customer satisfaction, and unlock new opportunities for growth in the dynamic world of cloud phone and contact centres.
Partner with us to take your Customer eXperience to the next level.
Zoom's contact centre AI capabilities offer a comprehensive suite of features to enhance customer interactions and streamline operations. Leveraging Natural Language Processing (NLP), intelligent routing, sentiment analysis, virtual agents, and predictive analytics, Zoom's AI ensures efficient handling of inquiries. Integration with CRM systems enables personalised interactions, while continuous learning and customization options ensure scalability and performance optimization.
With Zoom's AI, businesses can deliver exceptional customer experiences and drive operational efficiency in their contact centres.
With Kore.ai's chatbot and virtual assistant solutions, businesses across industries can personalise customer interactions, improve efficiency, and drive growth.
Our enterprise solutions cater to specific business needs, from customer support automation to HR virtual assistants. Developers benefit from our comprehensive tools and APIs, empowering them to create customized solutions.
With success stories and testimonials showcasing real-world results, Kore.ai invites you to explore the future of AI-driven interactions. Get started today and unlock the potential of conversational AI for your business.
DELIVERING A RANGE OF COST EFFECTIVE AND TECHNOLOGY RICH SOLUTIONS
Which solution meets your needs?
On-Premise Phone Systems
Our evolving on-premise phone systems from LG offer cost-effective and technology rich solutions that can deliver for your business while driving down costs.
Zoom Phone & Contact Centre Solutions
The most secure frictionless video-first UC platform available. Leverage Zoom Phone, Zoom Rooms with Zoom Meetings to deliver a single vendor platform for Voice, Video, Chat, Rooms and Webinars.
AI Powered Solution
We're revolutionising the way businesses manage their phone systems and contact centres through cutting-edge Artificial Intelligence (AI) solutions. Our innovative technologies are designed to enhance efficiency, improve customer experiences, and drive business growth.
Wireless Headset Solutions
Boost your in-store Customer Experience by installing a professional wireless headset system. Designed for Retail, Healthcare, Community Care and Quick Service environments.