Flexible business phone systems built to allow you connect with customers and clients in any way they prefer.
Working with our on-premises best of breed vendor Ericsson LG, with over 30 years of experience and a world-wide leadership in business telephony communication systems, enables us to meet the needs of businesses large or small.
Each business is bespoke and so are their communication requirements. This is where our on-premise phone systems meet your diverse business phone needs with a large set of telephony features and business applications.
Key Features include:
Auto Attendant and Voicemail as standard
Access to traditional but powerful telephony features such as
Call Park, Camp-on, Busy Lamp Keys, Paging, DECT Handsets, Door Phones
Advanced and flexible call routing
Enabling callers to be quickly and easily handled by staff
Multiple automated call routing patterns for time of day and day of week
On-board apps
Built-in Mobility App
Softphone
Conference Bridge
Ad hoc Call Recording
Range of feature rich and user-friendly handsets
Digital or IP telephones
Large display
Flexible One-touch function keys for ease of use
Interfacing to on-site hardware
PA Systems, Security & Access Systems, Door Phones, Loud Ringers
Connectivity to all types phone lines
PSTN / ISDN / GSM / VOIP
The Ericsson LG Unified Communications solution is ideal for small and medium-sized businesses from 2 to 200 users. This versatile Ericsson LG platform keeps your team – and your customers – connected, helps to solve today’s communications challenges and is built to scale as your business grows.
Reliable and adaptable, Ericsson LG telephone systems are built on cutting-edge technology that supports voice, unified communications and collaboration, unified messaging, and mobility out-of-the-box, all the while remaining easy to manage.
The Ericsson LG communications platform is a Hybrid Digital/VoIP phone system incorporating the best of both worlds in a reliable and inexpensive communication solution. The Ericsson LG has a wide range of feature rich digital phones to choose from.
The Ericsson LG Unified Communications solution can be the backbone of your company. It ensures that all incoming and outgoing calls reach the right person, irrespective of their location.
Business applications to drive productivity
Tim Plus
TIM Plus specifically caters for small to mid-range SMEs wanting a single, unified management interface for logging calls from up to 400 users across up to five telephone systems (PBXs).
Reporting with TIM Plus is simple yet powerful. From the built-in pre-defined report types, you can apply any amount of filtering to create rich, modern documents that are relevant to you and your business needs. All web reports include fully interactive graphs. And with clickable headers and drill-able hyper links you can re-order or drill into results in seconds. And because flexibility is fundamental to TIM Plus, all reports in all formats can be scheduled to run on a regular basis. And TIM Plus doesn’t limit where you can store your reports. Therefore all reports can be delivered by email or specific file.
All features come as standard, including all call reports and customisable live display boards.
IPECS IPCR
Ensure you have the right facts – review the actual conversation!
iPECS IP Call Recording (IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimized for small and medium sized offices and contact centers. IPCR is designed as a simple and cost effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.
Features
IPECs IPCR also supports the following features:
Single Server for recording all terminals
Remote Call Recording
Distributed recording
Encryption enabled Recording
Conference recording
Real time monitoring and recording
Search and Play recordings
Intuitive display and Statistics and more.
Case Studies:
10 REASONS TO CONTACT US
Why Phone Pulse
Industry leader in design & delivery of best in breed on-premise solutions
Ireland’s longest and trusted Ericsson LG partner
Com Reg approved Internet Telephony Service Provider (ITSP)
Largest technical field service team providing on-site support nationwide
Our portfolio supports simple to complex solutions from small to large organisations
A consultative approach ensures that our solutions match and exceed your business needs
Solutions designed around business optimisation and functionality to match budget, and size
Project management of all aspects of the installation, training and go-live
Managed Service Desk with Service Level Agreement for post-sales support
Dedicated account manager
DELIVERING A RANGE OF COST EFFECTIVE AND TECHNOLOGY RICH SOLUTIONS
Which solution meets your needs?
On-Premise Phone Systems
Our evolving on-premise phone systems from LG offer cost-effective and technology rich solutions that can deliver for your business while driving down costs.
Zoom Phone & Contact Centre Solutions
The most secure frictionless video-first UC platform available. Leverage Zoom Phone, Zoom Rooms with Zoom Meetings to deliver a single vendor platform for Voice, Video, Chat, Rooms and Webinars.
AI Powered Solution
We're revolutionising the way businesses manage their phone systems and contact centres through cutting-edge Artificial Intelligence (AI) solutions. Our innovative technologies are designed to enhance efficiency, improve customer experiences, and drive business growth.
Wireless Headset Solutions
Boost your in-store Customer Experience by installing a professional wireless headset system. Designed for Retail, Healthcare, Community Care and Quick Service environments.