Need to simplify your business communications? Try 
Use the most secure frictionless unified communications platform on the market. 
 
Zoom is easy to use and reliable. It is an innovative unified communications platform providing video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems. 
 
Enhanced to ensure the safety, privacy, and security of the platform is worthy of the trust of all its users, leaving behind old concerns with best-ib-breed end-to-end encryption. 
Even though Zoom Phone was launched January of 2019, delivering top tier audio is something Zoom has been doing for years. Now with over 8 million users globally! 
 
The same technology that allows Zoom to deliver high-definition audio during Meetings and Webinars is used to bring exceptional clarity and quality to phone calls. 
 
Zoom’s ability to rapidly innovate and bring new telephony features to market will change how organisations collaborate, communicate, and ultimately save money. 
Enterprise Cloud Phone System - Zoom Phone supports traditional business phone system features delivered with a streamlined user experience to modernise employee and customer interactions 
Centralised Management - Quickly provision and manage users and intelligently monitor business interactions with an easy-to-use centralised administration portal. 
Secure and reliable - The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service to ensure every call is perfect. 
One Application One Experience 
Seamlessly make and receive phone calls 
Share content and participate in video meetings 
Direct and team messaging 
Easily elevate phone calls to a Zoom Meeting 
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Why Zoom Phone? 

Built to be a secure cloud and mobile-first UCaaS solution. 
A complete single application running on a single platform. 
Continues to innovate, providing monthly updates that enable our users to be agile. 
A centrally managed UCaas solution. 
Lowers the total cost of ownership as a UCaaS solution. 
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Case Studies: 

Future Range 

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Sligo Credit Union 

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Noel Dempsey Kitchens  

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MMI Group 

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Testimonial 

A cloud based contact centre built for the future of CX 

Outpace customer expectations 
Meet your customers on all channels and provide instant, accurate resolution 24/7 with a conversational AI chatbot. 
Use AI to upskill and enhance agent care 
Empower agents with real-time AI assistance, easier scheduling, and coaching insights from every interaction. 
Speed up contact resolution and boost ROI 
Increase customer and agent satisfaction by using AI to reduce after-call work, simplify queues, and decrease hold times. 

Provide smart self-service with Zoom Virtual Agent 

Improve first-contact resolution 
Get it right the first time. Mimic your best agents to deliver personalised responses through CRM, knowledge base, and support system integrations. 
 
Boost CSAT with a human-touch 
Get your customer to the correct live agent by intelligently routing the interaction along with the conversation history at the point of escalation. 
 
Drive faster outcomes 
Free up agents for more complex problems by identifying interactions that can be handled automatically by your virtual agent. 
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Meet your customers where they are 
Provide the freedom of channel choice 
Create a seamless experience no matter where customers engage: SMS, social, chat, voice, or video. 
 
Tailor interactions to suit your customers 
Simplify and add a personal touch to engagements by ensuring all channels look and feel like your brand. 
 
Reduce frustration, capture the entire customer journey 
Avoid repetitive conversations by giving agents summaries of the entire customer history across all channels. 
AI Companion: Enhances productivity and collaboration at no extra cost, automating routine tasks and providing real-time insights. 
 
Zoom's AI Companion is a generative AI assistant that enhances CX solutions by automating routine tasks and improving productivity. It summarises chats, generates meeting notes, and assists with emails, freeing up time for strategic work. The AI provides real-time insights during meetings, answering questions and enhancing decision-making. It integrates seamlessly with Zoom, streamlining workflows by summarising calls and offering feedback on interactions. 
Omnichannel Support: Integrates customer interactions across phone, email, chat, and social media for a seamless experience. 
 
Zoom's Omni-channel Contact Center is a cloud-based solution designed to enhance customer interactions across various channels, including voice, video, messaging, and email. It leverages AI to provide personalised experiences, enabling businesses to manage customer engagements efficiently. Key features include customizable queue management, multi-language support, and integration with third-party applications for improved service delivery. The platform also supports advanced functionalities like co-browsing during calls, allowing agents to assist customers in real-time while maintaining privacy. This comprehensive approach aims to drive customer loyalty and satisfaction through seamless communication. 
Advanced Analytics: Offers real-time performance tracking, helping businesses make informed decisions and improve service. 
 
Zoom's Contact Center analytics provide comprehensive insights into customer interactions across various channels, including voice, video, messaging, and email. Key features include engagement logs that can be exported for detailed analysis, multi-language support for surveys, and the ability to pass variables to third-party applications for enhanced personalization. Additionally, the analytics tools allow admins to define queue operating hours and manage overflow handling, ensuring efficient customer service operations. These capabilities enable organisations to optimise performance and improve customer experiences effectively. 
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Request an appointment or product demo now 

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email: sales@phonepulse.ie
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Automated Call Routing: Directs customers to the right agent quickly, reducing wait times and improving satisfaction. 
 
Zoom's Contact Center offers Automated Call Routing to enhance customer interactions. This feature allows administrators to configure settings such as dialling strategies, queue operating hours, and overflow handling for various communication channels, including voice and video. Calls can be intelligently routed based on predefined rules, ensuring that customers reach the appropriate agents quickly. Additionally, agents receive screen pops with relevant information during calls, improving response efficiency and customer satisfaction. 
Quaily Management: Analyses conversations for sentiment and performance insights, optimising agent training and customer interactions. 
 
Zoom's Voice Analytics in the Contact Center leverages advanced natural language processing and machine learning to analyze customer interactions. It provides insights into agent performance, customer sentiment, and engagement quality. Key features include the ability to review recorded calls, generate performance scorecards, and identify trends in customer feedback. This data helps organisations enhance service quality, optimise training, and improve overall customer satisfaction. Additionally, it supports multi-channel interactions, integrating voice, video, and messaging for a comprehensive view of customer engagements. 
CRM Integration: Seamlessly links customer interactions with existing CRM systems for personalised service and efficient management. 
 
Zoom Contact Center integrates with third-party applications by allowing account owners to configure the transfer of global variables. This enables the linking of Zoom variables with data fields in external apps, enhancing the personalization of agent interactions. Agents can access these variables during engagements, improving context and efficiency. Additionally, third-party apps can be popped out into separate windows during active engagements, facilitating multitasking and better workflow management for agents and supervisors. This integration supports a more seamless experience across platforms, enhancing overall operational effectiveness. 

Why Phone Pulse 

Industry leader in design & delivery of best in breed on-premise solutions 
Ireland’s longest and trusted Ericsson LG partner 
Com Reg approved Internet Telephony Service Provider (ITSP) 
Largest technical field service team providing on-site support nationwide 
Our portfolio supports simple to complex solutions from small to large organisations 
A consultative approach ensures that our solutions match and exceed your business needs 
Solutions designed around business optimisation and functionality to match budget, and size 
Project management of all aspects of the installation, training and go-live 
Managed Service Desk with Service Level Agreement for post-sales support 
Dedicated account manager 
Interested in finding out more?
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Bring high quality video, audio, and web conferencing to any sized room Present content wirelessly from your laptop or mobile device with intelligent proximity one-click sharing Use one touch to start an instant or scheduled meeting Office 365, Google, and Exchange calendar integration support room booking, room status, upcoming meetings list, and more 
Call 0818 929 800
email: sales@phonepulse.ie
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DELIVERING A RANGE OF COST EFFECTIVE AND TECHNOLOGY RICH SOLUTIONS 

Which solution meets your needs?  

On-Premise Phone Systems 
Our evolving on-premise phone systems from LG offer cost-effective and technology rich solutions that can deliver for your business while driving down costs. 
Learn more
Zoom Phone & Contact Centre Solutions 
The most secure frictionless video-first UC platform available. Leverage Zoom Phone, Zoom Rooms with Zoom Meetings to deliver a single vendor platform for Voice, Video, Chat, Rooms and Webinars. 
Learn more
AI Powered Solution 
We're revolutionising the way businesses manage their phone systems and contact centres through cutting-edge Artificial Intelligence (AI) solutions. Our innovative technologies are designed to enhance efficiency, improve customer experiences, and drive business growth. 
Learn more
Wireless Headset Solutions 
Boost your in-store Customer Experience by installing a professional wireless headset system. Designed for Retail, Healthcare, Community Care and Quick Service environments. 
Learn more
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