Phone Pulse firmly believes in positioning its support services around clients’ needs, and takes a personalised approach to customer support. We include services in our contracts that would normally be considered extras to meet our clients’ requirements under a simplified SLA. Many customers seek to talk to their account manager regarding faults or issues and these are then relayed to the office. In other cases, a company may wish to follow a strict SLA process.
Our support provides comprehensive cover with the following services included as standard:
- Cover from 9:00am to 5:30pm Monday to Friday
- Access to Technical Support
- Telephone Technical Support for queries from administrative staff maintaining the phone system.
- Perpetual system maintenance health check
- Dedicated technical account manager
- Bi-annual service review meeting