Technical Support
Your trusted advisors for on-premise PBX, cloud phone systems and Unified Communication solutionsOur Mission Statement
To build long-term trusted relationships, through a consultative approach in the design of innovative business communications solutions, delivering exceptional customer service.
Phone Pulse is Ireland’s most experienced and trusted business telecoms provider, providing state-of-the-art, cost effective and technology rich business communications products and applications.
Phone Pulse has built its business around service delivery supported by a highly skilled nationwide technical team, which differentiates us in the market. We believe our mission statement above reflects this and is why we have loyal and referenceable customers.
We believe support is the key critical ingredient to ensure that our business communication products and services deliver value and efficiencies for our customers. This approach to post-sales support allows management and staff to function with ease, knowing that Phone Pulse fully supports the telephony and unified communications technology and applications it has delivered.
Our mission is to ensure that we both meet and exceed our customers’ expectations in our support model.
Our Customers
READ WHAT OUR CUSTOMERS ARE SAYING ABOUT US
Customer Testimonials
“We’ve rolled out a full Mitel/ShoreTel UC solution to enhance our inter-branch communications and increase staff productivity. The installation was completed in less than two weeks, with no disruption to operations or to call flow. It was absolutely critical for us to reduce our legacy line rental expenditure and above all, to future-proof our business. We now have excellent communications between our offices, and improved collaboration. On top of that, the value for money has been too great to ignore.”
"We chose Phone Pulse as the experts in the IP telephony field. Being an ITSP SIP carrier also simplified the partnership for us significantly. Knowing that Phone Pulse manages the entire call experience gave us a piece of mind and a one stop shop for support. The Phone Pulse team took ownership of the roll-out and have been very responsive to any of our support needs."
"After Phone Pulse carried out an evaluation on our telephony requirements, we implemented their Cloud Based telephone system. Our requirements for flexible routing for after hours and weekends was implemented successfully and the flexibility of the system allows for changes to be carried out seamlessly. I would recommend Phone Pulse and their telephone systems to any business."
"In 2019 Phone Pulse implemented their cloud based telephony solution Mercury for our business. The telephone system was successfully installed within one day, providing all the functionality and savings promised to our business. The after sales support has been excellent and I would have no hesitation recommending Phone Pulse to any business."
"Phone Pulse has been an absolute dream to work with – they implemented the solution very quickly and the results have already been significant. With Mitel's technology we are working more efficiently as an organisation, enabling us to help more people and reach those in need."
"Beacon Hospital is a privately owned full-service hospital with 183 patient beds. In 2016, it was increasingly clear that our ageing Avaya phone system, supporting 550 phones through an infrastructure spanning two comms rooms, was presenting a growing Customer Service challenge in routing callers to the correct departments and staff while being able to report comprehensively on this activity. Initially, we considered installing duplicate processors dispersed across the two comms rooms but on Phone Pulse’s recommendation, opted for ShoreTel’s N+1 capability at a fraction of the cost."
"With training delivered to 450 staff in advance of go live and the new system configured and tested in just two days, our move from old office obsolete technology to state-of-the-art telecoms in our new premises was seamless and painless! I’d be very happy to recommend Phone Pulse to any forward-thinking organisations looking to modernise and futureproof their telephony with a unified communications platform."
